Data Protection Complaints Procedure

At JB Bridge Life Therapy, I am committed to protecting your personal information and handling it responsibly, securely and in accordance with UK data protection law.

If you have concerns about how your personal information has been collected, used, stored or shared, you have the right to raise a data protection complaint.

How to Make a Complaint

You can make a complaint by contacting:

Jessica Bainbridge
JB Bridge Life Therapy
Email: jess@jbbridgelifetherapy.co.uk

Please include:

  • Your name and contact details

  • A description of your concern

  • Any relevant dates, communications or information that may help me investigate the matter

What Happens Next

I will:

  • Acknowledge receipt of your complaint within 30 days

  • Review your concerns fairly and objectively

  • Contact you if further information is needed

  • Provide a response as soon as reasonably practicable

Where appropriate, I will explain any action taken to address your concerns.

If You Remain Dissatisfied

If you are not satisfied with my response, you have the right to raise your concern with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Related Policies

Please also see my Privacy Policy and Cookie Policy for further information about how personal information is handled on this website.