Privacy Policy for JB Bridge Life Therapy

Last updated: June 2026

Who I Am

JB Bridge Life Therapy is operated by Jessica Bainbridge, a counsellor providing online counselling services.

For the purposes of UK data protection law, JB Bridge Life Therapy is the Data Controller responsible for the personal information collected through this website and in connection with counselling services.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Jessica Bainbridge

Email: jess@jbbridgelifetherapy.co.uk

What Information I Collect

If you contact me through this website, email, telephone, or any other means, I may collect personal information including:

  • Your name

  • Email address

  • Telephone number

  • Information you choose to share in your enquiry

  • Appointment and communication details

If we begin working together, additional information relevant to your counselling may be collected and managed in accordance with my Client Privacy Agreement.

How I Use Your Information

I use your information to:

  • Respond to enquiries

  • Arrange and manage appointments

  • Communicate regarding counselling services

  • Maintain appropriate client records where counselling services are provided

  • Meet professional, legal and regulatory obligations

I will only use your information where I have a lawful basis for doing so.

Lawful Basis for Processing

Under UK GDPR, I process personal information using one or more of the following lawful bases:

  • Consent

  • Contract

  • Legitimate Interests

  • Legal Obligation

Where counselling services involve sensitive personal information relating to health and wellbeing, this information is processed in accordance with applicable data protection laws and professional counselling standards.

How Your Information Is Stored

Your information is stored securely and is only accessed by me unless disclosure is required by law or necessary to protect someone from serious harm.

I take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Sharing Your Information

I do not sell, rent or trade personal information.

Information will only be shared where:

  • You have given consent

  • It is required by law

  • There is a safeguarding concern involving serious risk of harm

  • It is necessary to protect someone's vital interests

  • I am required to comply with professional, legal or regulatory obligations

Where appropriate, anonymised information may be discussed within professional supervision in accordance with ethical counselling practice.

How Long I Keep Your Information

If you contact me but do not proceed with counselling, I will retain your information only for as long as necessary to respond to your enquiry and administer my services.

If counselling services commence, records will be retained in accordance with professional, legal and insurance requirements. Specific retention periods are explained within my Client Privacy Agreement.

When information is no longer required, it will be securely deleted or destroyed.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information I hold about you

  • Request correction of inaccurate information

  • Request deletion of your information where applicable

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request transfer of your data where applicable

  • Lodge a complaint regarding how your information is handled

Requests relating to your personal information can be made by contacting me using the details provided above.

Data Protection Complaints

I am committed to handling personal information fairly, securely and transparently.

If you have concerns about how your personal information has been collected, used, stored or shared, you have the right to raise a complaint.

How to Make a Complaint

Please contact:

Jessica Bainbridge

Email: jess@jbbridgelifetherapy.co.uk

Please provide details of your concern and any relevant information that may assist with the investigation.

What Happens Next

I will:

  • Acknowledge receipt of your complaint within 30 days

  • Review the matter fairly and objectively

  • Contact you if further information is required

  • Respond as soon as reasonably practicable

Where appropriate, I will explain any action taken to address the issue.

If You Remain Dissatisfied

If you are not satisfied with the outcome of your complaint, you have the right to contact the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Address:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Cookies

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For more detailed information, please see the Cookie Policy.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect legal, regulatory or operational changes.

The most current version will always be available on this website.